Sanhoo by Altera Strategy Foundry Inc. (“Sanhoo,” “Altera,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website, systems, and services (“Services”).
1. Information We Collect
We collect:
- Profile and preference information, including care needs, schedule, location, and related details provided by families and specialists
- Account and contact information, including name, email, phone number, and other identifying details
- Uploaded content such as photos, biographies, certifications, identity documents, and other related materials
- Communication data exchanged through the platform, including messages and booking details
- Usage information such as system logs, IP addresses, device information, and interaction data
We collect optional information only when voluntarily provided by users and solely for purposes related to delivering and improving the Services.
2. How We Use Information
We use information to:
- Provide matching recommendations between families and postpartum care specialists
- Display and maintain specialist profiles and related information
- Enable messaging, coordination, and booking between users
- Improve and maintain the quality, safety, and reliability of the Services
- Monitor for misuse, fraud, or safety concerns
- Communicate with you regarding your account or platform activity
- Comply with applicable legal and regulatory obligations
We do not sell applicant or client data to third parties.
3. Data Sharing
We may share data with:
- Service providers who assist in operating and maintaining the Services, under strict confidentiality obligations
- Other users as necessary to facilitate the core functionality of the platform (for example, sharing relevant profile and booking information between families and specialists)
- Legal authorities if required by law or to protect the rights, safety, or integrity of Sanhoo and its users
We do not sell user data to third parties, and we do not share personal data between unrelated users beyond what is necessary to enable matching, communication, and booking.
4. Data Security
We use commercially reasonable measures to protect information from loss, misuse, and unauthorized access. No method of transmission or storage is 100% secure.
5. Data Retention
We retain information for as long as necessary to provide the Services, maintain platform integrity, and comply with applicable legal obligations. User data may be deleted upon request by the account holder, subject to identity verification and any legal or operational requirements.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your data
- Object to or restrict certain processing
- Request a copy of your data
Requests can be sent to privacy@alterasf.com.
7. Cookies and Tracking
We may use cookies or similar technologies to improve site functionality and analyze usage. You can adjust your browser settings to disable cookies, but some features may not work as intended.
8. Changes to This Policy
We may update this Privacy Policy at any time by posting a revised version on our website. Continued use of the Services after changes means you accept the updated policy.
Contact
Altera Strategy Foundry Inc.
Email: privacy@alterasf.com